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Important information about your holiday at Alpe di Siusi/Seiser Alm

Do you have questions about your stay at Hotel Schmung? Here’s all the important information for your holiday at Alpe di Siusi/Seiser Alm at a glance.

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Arrival and departure

Our rooms and suites are available for you from 2 p.m. on your arrival day. We kindly ask you to vacate your room or suite by 10 a.m. on your departure day.

Children’s discounts in the parents’ room

  • Children from 0 to 2.99 years old: 60% discount
  • Children from 3 to 11.99 years old: 40% discount
  • Children from 12 to 14.99 years old: 20% discount
  • From 15 years old/additional adult: 10% discount

Cancellation policy

The following conditions apply in the event of cancellation:

  • Up to 50 days before arrival, cancellation is free of charge.
  • From 50 to 14 days before arrival, 50% of the full cost of your stay is due.
  • From 14 days before arrival or in the case of late arrival or early departure, we charge 90% of the full cost of your stay.

Events and day trip recommendations

We’ll be happy to provide you with information on activities, day trips, and upcoming events and give you hiking recommendations at the reception.

Payment methods

You can pay your hotel bill in cash or by credit card (exceptions: Diners Club and American Express). Please note that in Italy, cash payments are only permitted up to max. 5,000.00 euros (this does not apply to non-EU citizens).


Your pet is also welcome here, meaning you can spend your holiday at our hotel on Alpe di Siusi/Seiser Alm with your dog. However, your pet is not allowed inside the dining room or the wellness area. Please bring a blanket or basket with you for your four-legged friend, as our sofas and beds are reserved for our human guests. Rate upon request.


The listed rates for your holiday at Alpe di Siusi/Seiser Alm apply for minimum stays of four nights. A 10% surcharge applies for shorter stays. A supplement is charged for single use of a double room (rate upon request). All rates include VAT. In the Province of Bolzano, a tourist tax of 3.00 euros per person per night (children under the age of 14 are exempt) is also charged, which must be paid directly at the hotel.


Reservations are only secured once we have received a deposit. This can be paid online or by bank transfer to our account at the Raiffeisenkasse bank in Kastelruth. We will inform you of the deposit amount in your booking confirmation.

Our bank details:
IBAN: IT 32 P 0805623100000 300006297
BIC-Swift: RZSBIT21011


Smoking is prohibited throughout the hotel in accordance with Italian law.

Traffic restrictions in the Alpe di Siusi Nature Reserve

You need special permission to reach our hotel by car. For our hotel guests, this takes the form of your booking confirmation. There are no time restrictions for guests driving to or from the hotel, meaning you are free to drive into the valley at any time during your stay.


Free Wi-Fi is available at the hotel.

Hotel Schmung
The Zemmer Family // Compatsch 12
39040 Alpe di Siusi // Italy
VAT no.: IT0165 0470 212
T +39 0471 727943 //